# How come I can't see my assets in the Astar portal?
**URL:** https://forum.astar.network/t/how-come-i-cant-see-my-assets-in-the-astar-portal/3949
**Category:** Astar
**Created:** [September 16, 2022, 3:57am UTC](https://forum.astar.network/t/how-come-i-cant-see-my-assets-in-the-astar-portal/3949 "2022-09-16T03:57:44Z")
**Posts on this page:** 14
**Page:** 1
### Author:  [@Coolhandluke67](https://forum.astar.network/u/Coolhandluke67)
#### Post date: [September 16, 2022, 3:57am UTC](https://forum.astar.network/t/how-come-i-cant-see-my-assets-in-the-astar-portal/3949/1 "2022-09-16T03:57:44Z")
After I connect my polkadot.js account its just a white blank page when I am on my assets. I log in like I always do, but never had this issue. Tried with chrome and firefox. When I go on the polkadot extension I can see my account, but the details of the account wont appear in the assets tab. Please help
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### Author:  [@moonme](https://forum.astar.network/u/moonme)
#### Post date: [September 16, 2022, 10:24am UTC](https://forum.astar.network/t/how-come-i-cant-see-my-assets-in-the-astar-portal/3949/2 "2022-09-16T10:24:34Z")
1. Please share some screeshots.
2. Go to browser settings, developer tools, console, and.copy the error message.
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### Author:  [@Coolhandluke67](https://forum.astar.network/u/Coolhandluke67)
#### Post date: [September 16, 2022, 7:32pm UTC](https://forum.astar.network/t/how-come-i-cant-see-my-assets-in-the-astar-portal/3949/3 "2022-09-16T19:32:51Z")
Hope this can help identify the problem. Tried it today again and had the same issue.
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### Author:  [@Coolhandluke67](https://forum.astar.network/u/Coolhandluke67)
#### Post date: [September 18, 2022, 3:04am UTC](https://forum.astar.network/t/how-come-i-cant-see-my-assets-in-the-astar-portal/3949/4 "2022-09-18T03:04:02Z")
Can you please help me? Is it a glitch or should I be worried?
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### Author:  [@moonme](https://forum.astar.network/u/moonme)
#### Post date: [September 18, 2022, 6:17am UTC](https://forum.astar.network/t/how-come-i-cant-see-my-assets-in-the-astar-portal/3949/5 "2022-09-18T06:17:36Z")
This is an elementary mistake. Your wallet is not even connected. Please click the CONNECT button on the top right and select the wallet to connect.
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### Author:  [@Coolhandluke67](https://forum.astar.network/u/Coolhandluke67)
#### Post date: [September 19, 2022, 3:43am UTC](https://forum.astar.network/t/how-come-i-cant-see-my-assets-in-the-astar-portal/3949/6 "2022-09-19T03:43:55Z")
Do you really think I would write on this forum if I didn’t try that already? I know it isn’t connecting, thats my issue… I click polkadot.js under the wallet option (just like I always do), but it just leaves a blank screen, without fully connecting. I do see the account on the polkadot ad-on window under accounts. Which is what I meant with it is connected, but not fully connected, because it won’t reflect on the website. Just a blank page.
I tried connecting with metamask just to see what happens, and if I do that it works, showing that I have 0 PLM coins. But again when I do it with the polkadot.js it stays blank. I have done this dozens of times, never had this issue. I am not a complete noob like you think.
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### Author:  [@moonme](https://forum.astar.network/u/moonme)
#### Post date: [September 20, 2022, 3:10pm UTC](https://forum.astar.network/t/how-come-i-cant-see-my-assets-in-the-astar-portal/3949/7 "2022-09-20T15:10:07Z")
So please make sure your wallet is connected. I don’t have issues either on desktop or Nova android wallet.
Try using other browsers etc.
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### Author:  [@Coolhandluke67](https://forum.astar.network/u/Coolhandluke67)
#### Post date: [September 22, 2022, 5:23am UTC](https://forum.astar.network/t/how-come-i-cant-see-my-assets-in-the-astar-portal/3949/8 "2022-09-22T05:23:27Z")
I keep trying to connect but it won’t work. I would love to send a video but I can’t. I tried firefox and chrome on my stationary computer, and just today I tried it with my laptop (via chrome) with the exact same results. Freshly downloaded the extension on the laptop, but again when I try and connect it with the website it just stays on a blank page and wont connect.
Do you connect with the json backup file? Because that is the way I have always done it in the past, and I have always been able to connect. Again when I do it with metamask it works, but not with the json backup route. Never had this issue before. Starting to get more and more concerned about my coins.
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### Author:  [@moonme](https://forum.astar.network/u/moonme)
#### Post date: [September 23, 2022, 5:18am UTC](https://forum.astar.network/t/how-come-i-cant-see-my-assets-in-the-astar-portal/3949/9 "2022-09-23T05:18:54Z")
1. Is this enabled?
2. Is this enabled?
3. Is this allowed?
4. Please connect to different endpoint;
Yes, I use json backup file to restore my wallet. I also it to restore on Nova android wallet. You might want to try doing it on mobile.
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### Author:  [@Coolhandluke67](https://forum.astar.network/u/Coolhandluke67)
#### Post date: [September 24, 2022, 8:56am UTC](https://forum.astar.network/t/how-come-i-cant-see-my-assets-in-the-astar-portal/3949/10 "2022-09-24T08:56:41Z")
Yes yes and yes. Everything looks the same on my end, but it still won’t work. Have you heard of anyone else having this issue? I wonder if it’s because I got a new computer, ever since then I have had this issue. Both are windows 10, so not sure why getting a new computer would change anything.
I guess I have no other choice but to try it on the mobile. I like to keep crypto stuff on the computer, but since nothing else works… Ill try it and get back to you.
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### Author:  [@moonme](https://forum.astar.network/u/moonme)
#### Post date: [September 24, 2022, 1:46pm UTC](https://forum.astar.network/t/how-come-i-cant-see-my-assets-in-the-astar-portal/3949/11 "2022-09-24T13:46:39Z")
It is likely your new device. Haven’t heard any report like this. I am on Windows 11, chrome, and everything is fine.
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### Author:  [@nucleolus](https://forum.astar.network/u/nucleolus)
#### Post date: [October 11, 2022, 7:34am UTC](https://forum.astar.network/t/how-come-i-cant-see-my-assets-in-the-astar-portal/3949/12 "2022-10-11T07:34:01Z")
I’m having some problems also, my total assets are showing and total staking amount on the astr portal web site, but no staking amount on astr [subcsan.io](http://subcsan.io) and no claim button on astr portal. I;m not a noob either, been dabbling in crypto since 2017. No increase in total transferable balance, no increase in total staked balance. Checked everything you pointed out in your previous post.
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### Author:  [@moonme](https://forum.astar.network/u/moonme)
#### Post date: [October 11, 2022, 10:59pm UTC](https://forum.astar.network/t/how-come-i-cant-see-my-assets-in-the-astar-portal/3949/13 "2022-10-11T22:59:04Z")
Please try these:
1. Clear cache, restart browser
2. Switch to a different endpoint
If it still doesn’t work, please share your wallet address.
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### Author:  [@nucleolus](https://forum.astar.network/u/nucleolus)
#### Post date: [October 12, 2022, 3:18am UTC](https://forum.astar.network/t/how-come-i-cant-see-my-assets-in-the-astar-portal/3949/14 "2022-10-12T03:18:56Z")
nucleolus
October 11