Sending astar from substrate

I am trying to send my astar from the substrate and it just times out. Im very new to this and have had no help from anyone but i was almost scammed out of my astar. When i click send i see from and to, both have my balance of transferable amount but when i put a difference address in the to field my transferable hoes to 0.0003 and will not send. I see a blue spinning circle in the top right corner spinning that says balance transfer keepalive broadcast. Can somebody please help me. I want to trasfer my astar to kucoin or metamask. Thank you

Include a tip in your transaction. There is no gas station on polkadot.js. Best place to send transaction is our portal, tip is installed there.

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