Why can I no longer access my staked coins with the json file?

Astar
1

I tried to connect the polkadot extension with the astar portal via the json file. It shows me the account on the extension, but it no longer fully connects for some reason. In the beginning I get this message window that pops up and click “yes, do this metadata update”… but I guess its not updating properly? Tried on google chrome and firefox, tried just about everything.

Please please help

2

Perhaps there is a configuration problem with polkadot.js.extension that is preventing a good connection.

Try the following

  1. click on the :gear: in the upper right corner of the extension
  2. click on “Manage Website Access
  3. click on “x accounts” to the right of portal.astar.network
  4. check the accounts you want to connect and click Connect
3

If you’re not successful following the guidelines provided by @you425 please open a ticket on Discord and a team member will assist you accordingly.

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